Privacy Policy

Art Fairs Australia Pty Ltd (ABN 17 152 863 495) (“Art Fairs Australia”, “we”, “us” or “our”) operates Sydney Contemporary and the Sydney Contemporary website.

We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase tickets, subscribe to our communications, register for an event, enter a competition or otherwise interact with Sydney Contemporary.

1. What personal information we collect

Depending on how you interact with us, we may collect personal information including:

your name;
email address;
telephone number;
postal or billing address;
ticket and transaction information;
event registrations and preferences;
information provided when entering competitions or promotions;
information you provide when contacting us or making an enquiry;
information about your interactions with our emails and digital communications; and
technical information collected when you use our website, such as IP address, browser type, device information, pages visited and interactions with our website.

Where reasonably necessary for an event or service, we may also collect information relating to accessibility requirements or other information you voluntarily provide to us.

We generally do not collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

2. How we collect personal information

We may collect personal information directly from you when you:

purchase or enquire about passes and tickets;
subscribe to our mailing list;
register for an event or experience;
enter a competition or promotion;
contact us by email, telephone or through our website;
interact with our website or digital communications; or
otherwise provide information to us.

When you purchase tickets through Flicket, personal information required to process your ticket purchase and facilitate your attendance may be collected through Flicket’s ticketing platform and provided to us as the event organiser.

We may also collect personal information from third parties, including our ticketing, marketing, advertising, analytics and technology service providers, where permitted by law.

3. Why we collect and use personal information

We may collect, hold, use and disclose your personal information to:

process ticket purchases and registrations;
provide tickets and information relating to Sydney Contemporary;
manage event attendance and deliver event experiences;
respond to enquiries and provide customer support;
send event updates, newsletters and marketing communications where permitted by law;
administer competitions, promotions and giveaways;
understand how people use our website and communications;
measure and improve our website, marketing and events;
analyse audience engagement and campaign performance;
deliver and measure digital advertising;
maintain the security and functionality of our website and systems;
manage and administer our business;
comply with legal and regulatory obligations; and
otherwise use your information for purposes explained to you when it is collected or where permitted or required by law.

4. Ticketing and Flicket

Sydney Contemporary uses Flicket Australia Pty Ltd as its ticketing provider.

When you purchase a Sydney Contemporary ticket through Flicket, Flicket may collect and process personal information required to facilitate your transaction and provide your ticket. Relevant information may also be provided to Art Fairs Australia so that we can administer your ticket, manage event attendance and communicate with you about Sydney Contemporary.

Payment information is processed through the relevant payment services used by Flicket. We do not generally receive or hold your complete payment card details.

Flicket’s own privacy terms may also apply to information it collects directly through its platform.

5. Marketing and email communications

We may use your personal information to send you communications about Sydney Contemporary, including:

event news and updates;
ticket information;
artist and gallery announcements;
program and event information;
competitions and promotions; and
other marketing communications where permitted by law.

Where required, we will obtain consent to send direct marketing communications. You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

If you unsubscribe from marketing communications, we may still send you non-marketing communications where reasonably necessary, such as information relating to a ticket or event you have purchased or registered for.

6. Website analytics, cookies and tracking technologies

Our website may use cookies, pixels, tags and similar technologies to:

operate and improve the website;
remember preferences;
understand website traffic and visitor behaviour;
measure the effectiveness of our marketing;
understand interactions with our emails and digital communications; and
deliver, personalise or measure relevant advertising.

We may use third-party services, including Google and Meta, for analytics, advertising and campaign measurement.

These services may collect information about your interactions with our website, including information about your device, browser, IP address, pages visited and actions taken on our website. Depending on the service and your settings, this information may be used to help us measure advertising effectiveness, build audiences or show you relevant advertising.

Third-party providers may also use cookies and similar technologies in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Some website functionality may not operate correctly if cookies are disabled.

Where required, we will take reasonable steps to provide appropriate notice about our use of tracking technologies and the collection and disclosure of personal information through them. The OAIC specifically recommends that organisations clearly disclose the use of third-party tracking pixels and the types of information collected and purposes for which it is handled.

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate Sydney Contemporary and provide our services.

These third parties may include:

Flicket Pty Ltd, our ticketing provider;
email and marketing service providers;
website hosting and technology providers;
analytics and reporting providers;
advertising platforms, including Google and Meta;
payment service providers;
event partners, venues and suppliers;
professional advisers and contractors;
service providers who assist us with competitions, promotions or events; and
government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

8. Overseas disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

This may include providers of email marketing, website technology, analytics and digital advertising services. For example, information processed through certain Google, Meta and other technology services may be handled in countries outside Australia, including the United States.

We may also use service providers whose operations or subcontractors are located in other countries. Where it is practicable to do so, we will identify relevant countries in this Privacy Policy or otherwise provide appropriate notice.

Where required by the Privacy Act, we take reasonable steps in relation to overseas disclosures of personal information.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically by us or by third-party service providers that provide services to us.

While we take reasonable steps to protect personal information, no method of electronic storage or transmission is completely secure.

10. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with our legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

11. Accessing and correcting your personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before responding to your request.

We will respond to requests within a reasonable period and in accordance with our obligations under the Privacy Act.

12. Privacy complaints

If you believe that we have handled your personal information in a way that does not comply with this Privacy Policy or the Australian Privacy Principles, please contact us.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information about privacy rights and complaints is available from the OAIC.

13. Third-party websites

Our website may contain links to websites operated by third parties, including our partners, galleries, ticketing providers and other organisations.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Children’s privacy

Sydney Contemporary welcomes visitors of all ages. However, our website and online services are not specifically directed towards children.

Where a child purchases or registers for an event, a parent, guardian or other responsible adult may need to provide information on their behalf, depending on the service involved.

15. Contact us

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Art Fairs Australia Pty Ltd
ABN 17 152 863 495
216 Crown Street
Darlinghurst NSW 2010
Australia

Email: [email protected]

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy obligations.

The latest version will be published on the Sydney Contemporary website, with the date of the latest update shown at the top of the policy.